Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
接线员：你好，Frank and Brothers公司，有什么能为您服务的?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at ****. I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's ****, and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Introducing yourself 自我介绍
This is Ken.
Asking who is on the telephone 询问另一方
Excuse me, who is this?
Can I ask who is calling, please?
Asking for Someone 请某人接电话
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?
Connecting Someone 连线
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?
How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...
Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?